FAQ
01 How do I care for my Batikali products?
Each Batikali piece is carefully handcrafted using traditional batik techniques and high-quality materials. To preserve the vibrancy of colors and the delicate textures of the fabric, we recommend gentle hand-washing in cold water or following the specific care instructions included with your product.
Avoid harsh detergents and direct exposure to sunlight for prolonged periods. Proper care ensures your piece remains as beautiful and unique as the day it was created.
02 How long does delivery take?
Delivery times depend on your location and the method selected at checkout. Local orders are usually processed and delivered within 3 Days, while international shipments may take longer depending on customs and shipping regulations.
We always strive to ensure your order reaches you safely and on time, and you will receive a tracking number to monitor your package every step of the way.
03 Can I track my order?
Absolutely. Once your order is processed and shipped, you will receive a confirmation email with a tracking number. This allows you to follow your package from our workshop to your doorstep. If you encounter any issues or have questions about tracking, our customer service team is available to assist you promptly and ensure a smooth delivery experience.
04 Do you ship internationally?
Delivery times depend on your location and the method selected at checkout. Local orders are usually processed and delivered within 3 days, while international shipments may take longer depending on customs and shipping regulations.
We always strive to ensure your order reaches you safely and on time, and you will receive a tracking number to monitor your package every step of the way.
05 How do I choose the right size?
Each product includes detailed sizing information to guide you. Because our pieces are handcrafted and unique, slight variations may occur, but our sizing guide will help you find the perfect fit.
If you have questions or need assistance choosing a size, our customer service team can provide personalized guidance to ensure your Batikali piece fits comfortably and elegantly.